If it is negative feedback, try not to take it personally. You should thank customers for their feedback, whether positive or negative.Once you have read through a review (or multiple reviews) it is essential to respond promptly.From this page, you can see various information about the review, including who posted it, when it was posted, how users rated it, what they said about your business and other helpful stats such as location data.You’ll then be taken to a list of your reviews, where you can click on each review for more details.Click the three horizontal lines in the upper left-hand corner of the page and select “Reviews” from the drop-down menu. To read reviews, start by logging into your Google account.Instead, focus on finding solutions that satisfy both parties involved.Īpologize if needed or take responsibility for any mistakes in handling a customer’s needs and try to make things right by offering a solution that helps solve the issue at hand. Businesses should avoid becoming defensive or argumentative when responding, no matter how negative the review may be. When responding to reviews, the responses must be timely, respectful and informative. It also helps build trust and reliability with potential customers who read the reviews. Responding to reviews is an excellent way for businesses to interact with customers and show that they care about their feedback. Yes, businesses can respond to Positive and negative Google reviews. With these tips in hand, you’ll be able to craft thoughtful replies that will leave a lasting impression in no time. This guide will cover the basics of responding effectively and efficiently when it comes time for you or your business team members to answer reviews on Google My Business (GMB). It can also create more positive customer experiences, which could lead to an increase in sales.īut it’s important to know how best to reply, so your response resonates with potential customers. Replying to Google reviews is a great way to show customers that you care about their feedback and are willing to take the time to respond.
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